REFUND & CANCELLATION POLICY

1. The Basics

This Refund Policy applies to all purchases made on Bluxmart (operated by Bluxmart Dreams LLC).

Bluxmart specializes exclusively in automated digital delivery services and digital goods fulfilled electronically to the customer-provided account/username. Because our fulfillment is fully electronic and orders are dispatched directly in-game via automated server bots or direct claiming, our policy is designed to be clear, transparent, and compliant with card network rules and payment processor standards.

We stand firmly behind our services: if we fail to deliver your order within 24 hours of purchase, you are protected by our 100% money-back delivery guarantee.

2. When We Will Refund You

We will promptly issue a full (100%) refund to your original payment method under the following circumstances:

3. What Is Not Covered

Due to the non-reversible electronic nature of digital goods and services, refunds cannot be issued under the following scenarios:

• Completed Automated Delivery: Once our automated system has dispatched and completed the in-game delivery to your designated username (evidenced by verified server bot command logs and delivery timestamps), the electronic fulfillment is finalized and non-reversible. Completed deliveries cannot be refunded due to change of mind, accidental ordering, or buyer's remorse.
• Incorrect Username Provided by Customer: Customers are strictly responsible for providing their exact, case-sensitive username or Bedrock gamertag (including the leading dot, e.g., .Username). Services successfully delivered to an incorrect account resulting from a customer typo cannot be refunded.
• Third-Party Server Moderation: Moderation actions taken by independent third-party multiplayer server administrators (including account warnings, mutes, temporary suspensions, server wipes, or bans) are outside our control and are strictly non-refundable.
• In-Game Gameplay or Virtual Economy Fluctuations: Virtual market price shifts, server resets, or changes in third-party game mechanics following delivery do not qualify for a refund.

4. How to Request a Refund

Requesting a refund or submitting a 24-hour guarantee claim is simple and straightforward. Contact our support team via any of the following channels:

Please include the following information in your request:

• Your Bluxmart Order ID or transaction reference.
• The email address entered at checkout.
• Your in-game player username.
• A brief description of why you are requesting a refund (e.g., order unfulfilled after 24 hours).

5. Refund Processing Time

Once your refund request is received and approved by our support team:

• Immediate Gateway Submission: Approved refunds are submitted to our payment processor within 24 hours of approval.
• 3 to 7 Business Days: The credit will automatically appear on your original payment method (credit card, debit card, Apple Pay, Google Pay, or Cash App Pay) within 3 to 7 business days, depending on your card issuer or banking institution.
• Full USD Credit: Refunds are processed for 100% of the purchase amount in United States Dollars (USD) with zero restocking, handling, or processing deductions.

6. Friendly Resolution Before Disputes

We pride ourselves on prompt, transparent, and friendly customer care. If you experience an issue with your order, please contact our support team first before initiating a bank chargeback or payment dispute.

We resolve genuine delivery issues rapidly—typically in hours. Reaching out directly saves you time and avoids lengthy card network dispute waiting periods.

Transparent Delivery Logs: In compliance with merchant processing guidelines and card network rules, Bluxmart maintains comprehensive audit logs, automated bot command execution records, recipient usernames, IP logs, and exact delivery timestamps as definitive evidence of fulfillment. These logs are provided to payment processors and card issuers in the event of formal disputes.

Bluxmart reserves the right to decline refunds or terminate services in instances of bad-faith claims, duplicate requests, or policy exploitation.